Frequently asked questions
- What happens in the case of a delay?
Our Driver’s monitor the inbound flights and any schedule changes so we will be aware of any delays. In most cases we will still be able to provide you with the transfer service. If you know there will be a delay from the departure destination please contact us so we can make any necessary changes.
- Why is using a private transfer a good service?
Our Private transfers are affordable, really convenient, reliable and safe. We will get you to your destination quickly, with no fuss, and provide you with any local knowledge and tips you may need. All our drivers speak English and are happy to assist you in anyway.
- Where will the Driver wait at the airport?
Our Driver will greet you in the airport Arrivals Hall, unless indicated otherwise agreed, holding a sign with your name on it. That way you can easily fin us!
- What does the price include?
Your transfer includes all costs associated with the transfer. This means any freeway tolls, fuel etc are included. The price also includes the transport of your luggage. The price we quote you includes all your costs so there will be no surprise expenses.
- What vehicles are available?
We have three classes of vehicles available for your transfer which are all modern, well equipped vehicles which are spotlessly clean. They are a standard car which seats up to to 4 passengers, our mini vans which seat up to 8 passengers, and minibus’s which seat up to 15 passengers. If you’d like another type of vehicle or have a special request we can also accomodate your needs.
- Can I cancel my reservation?
If you need to cancel or change your reservation, please contact us immediately and we will do our best to accommodate your changes and cancellation.
Unfortunately, if the cancellation or change in the transfer is at short notice we may not be able to assist – however, we will always try to do our best.
If sufficient notice is not provided we may still charge you part or the full amount of your booking.